Replacement Request:
We will gladly replace items if they are defective.
Please send an email to: sales@sitspots.com describing the problem that you’re experiencing with the spots, in addition to an invoice number, and name of the person that the spots were shipped to and we’ll provide you with an authorization for the replacements.
Returns/Refunds:
We will gladly accept returns on SitSpots if you’re not satisfied with the product or performance of the spots within 30 days of delivery, however, a 20% restocking fee may apply and shipping charges will not be refunded.
Please send an email to sales@sitspots.com describing the problem that you’ve experienced with the spots and provide an invoice or purchase order number along with the name of the person or school district that the spots were shipped to.
To be eligible for a return, your spots must be unused and in original condition. We will not issue a refund for spots that have been written or on or strips that have been cut.
When you receive an email authorizing the return, please mail them to:
SitSpots, P.O. Box 73021, San Clemente, CA 92673.
Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within 5 business days.
If you have not received your refund after 5 business days from the date of the refund approval email, please do the following:
Check your bank account.
Contact your credit card company as it may take up to 10 days before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at sales@sitspots.com